How to report credit card fraud | Chase (2024)

Credit card fraud is a large problem, with the Federal Trade Commission (FTC) collecting more than 167,000 reports of fraudulent credit card activity in 2018.

The good news: If you are a victim of credit card fraud, your responsibility for the fraudulent charges will be capped at $50 and-with many card issuers-you won't be responsible for any charges made to your account. But reporting credit card fraud through the proper channels is just the first step. In addition to filing fraud reports and ordering a new card, you should consider putting a credit freeze on your accounts and checking your financial statements on an ongoing basis for any unusual activity.

Understanding the difference between credit card fraud and identity theft

Identity theft takes place when a person's key identifying information, such as their name or Social Security Number, is wrongfully obtained and used for economic gain or some other malicious purpose.

Credit card fraud occurs when a consumer's credit card account is used without their permission or a new account is created in their name.

Types of credit card fraud

Credit card fraud can take many different forms. Here are the main things to watch out for:

  • Lost or stolen cards

    A card may be picked up and used after falling from your pocket, or get taken from your wallet or mailbox. Both of these situations are considered fraud.

  • Account takeovers

    Takeovers occur when a fraudster contacts your card issuer and pretends to be you, then orders a new card to their address.

  • Counterfeit cards

    Electronic devices, like skimmers, can be used by fraudsters to copy your card information when they use it to debit your account, and then reprint it on another card.

  • "Card Not Present" (CNP) transactions

    If a fraudster acquires your card number and uses it without the physical card present-e.g., in an online purchase-this constitutes a CNP transaction.

  • Falsified credit applications

    Many card issuers mail out "pre-approved" credit card offers. A fraudster can intercept one of these offers and complete it to get a new card in their name. While credit card applications from major card issuers will require many different proofs of identity to finalize approval and prevent fraudsters from opening these pre-approved lines of credit, victims of identity theft should review their credit report regularly to avoid fraud.

How to report credit card fraud

If you think you see fraudulent activity on your card, however, don't hesitate to take action and contact your credit card issuer to make a report. You won't be liable for transactions made without your authorization, but it's important to put a stop to fraud as quickly as possible.

Start with your card issuer

  • Contact your card issuer via the phone number on the back of the card or the issuer website's live-agent chat.
  • Tell the customer service representative that you think you were the victim of fraud. The agent may have you confirm recent transactions to be sure any authentic purchases are processed correctly.
  • Ask for your account(s) to be suspended or closed. Be sure to change any passwords or PINs you think may have been compromised.

Contact the credit bureaus

  • Reach out to one of the three bureaus (Equifax®, Experian™ or TransUnion®); confirm your identity and ask for a free fraud alert to be linked to your report. Once the alert is placed, it will become much harder for fraudsters to use your information maliciously. Note that you only need to order a fraud alert with one bureau: the others will be notified automatically.
  • You can extend the default fraud alert lifespan (one year) to seven years, but you'll need a police report or the Federal Trade Commission report to do this.

Notify the authorities

  • Fill out an identity theft report with the FTC at The FTC is a federal law enforcement agency, so if you inform them that you are the victim of fraud, you won't have to file a police report locally.
  • If you do opt to file a police report, bring the Identity Theft Report that you complete for the FTC, and make sure you make a copy for your records.

Protect your identity and prevent credit card fraud in the future

When you know how credit card fraud occurs, you can take steps to prevent fraud in the future.

Understand the threats

This guide is just one of the many resources available to understand and combat identity theft-including credit card fraud. Browse the FTC and Consumer Financial Protection Bureau (CFPB) websites for more guidance on the forms that identity theft can take.

Carefully review your credit card statements

Sometimes, the first evidence of credit card fraud is on your card statements. To maintain even more control of your card account, use your bank's mobile app or website to regularly verify charges.

Order your free credit report as often as you can

You can order one free credit report annually from each of the credit bureaus. Consider rotating your free credit reports: by getting one every four months, you can stay informed of any reported changes to your credit profile.

Protect your information, online and off

Shred any piece of paper that has your credit card number on it, and don't write down your card number anywhere that thieves might be able to access it.

Also, be vigilant about protecting your card use online by only filling out card information on websites you trust. You can look for the lock icon in your browser's address bar to be sure you're buying from a secure site.

Watch for and report credit card fraud

Credit card fraud can happen to anyone, so remember to practice good data management to keep your personal information out of fraudsters' hands.

How to report credit card fraud | Chase (2024)


How to report credit card fraud | Chase? ›

How do I report fraud on my credit card account? If you suspect a charge on your account may be fraudulent, please call us immediately at 1-800-955-9060. You can also lock your card when signed in to or the mobile app.

How can credit card fraud be solved? ›

5 steps to take if you're a victim of credit card fraud
  1. Call your credit card company immediately.
  2. Check your credit card accounts and change your passwords.
  3. Notify the credit bureaus and call the police if necessary.
  4. Monitor your statements and credit reports.
  5. Check your online shopping accounts.
Oct 15, 2023

How do you defend against credit card fraud? ›

How To Prevent Credit Card Fraud
  1. Keep Your Credit Card Information Secure. One of the most important ways to prevent credit card fraud is to keep your card information safe. ...
  2. Monitor Your Credit Regularly. ...
  3. Use Secure Websites for Online Purchases. ...
  4. Be Aware of Phishing and Skimming Scams. ...
  5. Use Additional Security Measures.
Aug 30, 2023

How do you respond to credit card fraud? ›

Contact the card issuer immediately

If you suspect credit card fraud, you should contact your credit card issuer immediately to report it. The issuer will then begin a fraud investigation where they will collect any necessary information to make their assessment.

How do you counter credit card fraud? ›

How to protect yourself from credit card fraud
  1. Keeping the Credit Card Safe. ...
  2. Monitor Credit card transactions online. ...
  3. Avoid Paper Trails of your Credit Card Number. ...
  4. Signing of Blank Receipts. ...
  5. Never Make Credit Card Information Public. ...
  6. Double-Check Your Online Transactions. ...
  7. Immediate Reporting of Lost or Stolen Card.

Can police do anything for credit card frauds? ›

Yes, the police handle credit card fraud, especially for cases in which the fraud is extensive, involves a larger criminal scheme or requires criminal investigation and potential prosecution. Their involvement typically follows reports from banks, victims, or credit card companies.

Do credit card companies actually investigate? ›

Investigative Processes: Credit card companies deploy specialized investigators to handle fraud reports, focusing on various scenarios like travel alerts, lost or stolen card usage, and online fraud.

How often do credit card frauds get caught? ›

It really depends on the actions taken by a cardholder after they notice a possible attack and the prevention methods a bank or card issuer takes to detect fraud. Some estimates say less than 1% of credit card fraud is actually caught, while others say it could be higher but is impossible to know.

Can the bank find out who used my credit card? ›

The authorities typically track fraudulent credit card transactions by: Checking transaction timestamp and IP address. Using geolocation tracking. Investigating the buyer's data and further account activity.

What happens if you falsely dispute a credit card charge? ›

Filing false chargebacks can lead to legal repercussions, as it can be deemed as fraud. If a cardholder knowingly disputes valid transactions to evade payment, they could face criminal charges, fines, or even imprisonment.

When should you report credit card fraud? ›

The Fair Credit Billing Act states that you must report fraudulent charges within 60 days of receiving the billing statement containing the suspicious charge.

Do credit card frauds get caught? ›

Some estimates say less than 1% of credit card fraud is actually caught, while others say it could be higher but is impossible to know.

Can fraud credit card transaction be reversed? ›

Fraudulent transactions: Fraudulent transactions are the most common reason for a credit card payment reversal. Unauthorised or fraudulent purchases are made using stolen credit card details. If you discover this, you can request a refund.

How long does it take to solve credit card fraud? ›

A credit card fraud investigation could take up to 90 days, during which time the credit card issuer may contact the merchant that charged your card to get more details about the transaction. The card issuer may request copies of a police report or receipts to compare signatures if they're available.

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